Course curriculum

    1. Segment 00 - Reading : Welcome to the Course: Course Overview

    2. Segment 05 - Reading: ITSM Best Practices as Per the ITIL Framework

    3. Segment 06 - Hands-On-Learning: Navigating the ServiceNow Platform Like a Pro

    1. Segment 11 - Reading : ServiceNow ITSM

    2. Segment 12 - Hands-On-Learning: Resolving an IT Issue from End User to Agent

    1. Segment 15 - Hands-On-Learning: Managing a Change Request and CMDB Association

    2. Segment 16 - Reading : ServiceNow CMDB Documentation

    1. Segment 22 - Hands-On-Learning: Customizing Forms and Reporting in ServiceNow

    2. Segment 23 - Reading : Integration Capabilities of ServiceNow

    3. Segment 25 - Project : Optimizing IT Service Management at CloudFront Dynamics

About this course

  • Free
  • 10 lessons
  • 0 hours of video content

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