Course curriculum

    1. Segment 00: Reading - Welcome to the Course: Course Overview

    2. Segment 01 : Introduction and Welcome

    3. Segment 02: Introduction to Generative AI in CX

    4. Segment 03: Prompt Engineering _ Prompt Strategies for CX

    5. Segment 04 - Reading : What is Prompt Engineering?

    6. Segment 05: Case Study Personalized Marketing in Action

    7. Segment 06- Hands-On-Learning: AI-Powered Customer Personalization Workshop

    1. Segment 07: Fundamentals of Chatbots in CX with Custom GPT

    2. Segment 08: Designing Conversational Flows with Google Gem

    3. Segment 09: Evaluating Chatbot Impact on Customer Engagement

    4. Segment 10 - Reading: Generative AI for Customer Service

    5. Segment 11: Hands-On-Learning: Designing and Evaluating an E-commerce Support Chatbot Workshop

    1. Segment 12: Introduction to Predictive Analytics in CX

    2. Segment 13: Applying Data Analysis for Sales Forecasts

    3. Segment 14: Evaluating Ethical and Data Aspects in AI-Driven CX

    4. Segment 15 - Reading: Ethical Considerations in GenAI Customer Support

    5. Segment 16 - Hands-On-Learning: Predictive Analytics for Retail Sales Forecasting Workshop

    6. Segment 17: Outro - Congratulations and Continuous Learning Journey

    7. Segment 18 - Project: Product Recommendation Gem & Performance Analysis Project

    8. Segment 19 - Quiz: AI for Customer Experience with Chatbots and Analytics

About this course

  • Free
  • 20 lessons
  • 1.5 hours of video content

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