Course curriculum

    1. Segment 00 - How to Stay Calm When Customers Explode (1)

    2. Segment 01 - The Power of Empathy Understanding Fact and Feeling

    3. Segment 02 - The Power of the pause

    4. Segment 03 - When a Teammate Snaps at You-What to Say Next 

    1. Segment 04 - How to Take Tough Feedback

    2. Segment 05 - How to Give Effective Feedback

    3. Segment 06 - Handling Personal Attacks Professionally

    4. Segment 07 - Elements of Trust

    5. Segment 09 - Disagree with Your Supervisor…Without Getting Fired

    1. Segment 09 - Stop Gossip Before It Wrecks Your Team

    2. Segment 10 - How to Say “That’s Not Okay” When Lines Are Crossed

    3. Segment 11 - Use This 3-Part Script to Move Forward from Tough Situations

    4. Segment 12 - When You’re Wrong 

    5. Segment 13 - Navigating Team Stress

    6. Segment 14 - Advocating for Yourself

About this course

  • Free
  • 15 lessons
  • 0.5 hours of video content

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