Course curriculum

    1. Segment 00 - What Is Customer Service (Really)

    1. Segment 01 - The 3-Second Rule_ Win Them From Hello

    2. Segment 02 - Read the Room- Spot Trouble Before It Starts

    3. Segment 03 - Your Body Talks- What Are You Saying

    4. Segment 04 - Phone Ninja Moves

    5. Segment 05 - Above and Beyond Exceed Expectations Every Time

    1. Segment 06 - Calm It Down- 4 Steps To Handle Big Blow-Up

    2. Segment 07 - Magic Words For Mini-Meltdown_1

    3. Segment 08 - Magic Words for Mini-Meltdowns

    4. Segment 09 - “I Don’t Know” Without Looking Clueless

    5. Segment 10 - Boundary Boss_ Friendly_ Not Flirty

    1. Segment 11 - Shift Handoff Like a Boss

    2. Segment 12 - Help! Asking Without Looking Helpless

    3. Segment 13 - Rush Hour Talk- Fast Signals_ Big Results

    4. Segment 14 - Tag You’re It- Handoff Angry Customers Gracefully

    1. Segment 15 - What To Say When Everything Goes Wron

    2. Segment 16 - Micro-Moments That Make You Memorable

    3. Segment 17 - Reset Button- Bounce Back From a Bad Interaction

    4. Segment 18 - Speed-Read Every Customer in 10 Seconds

    5. Segment 19 - End on a High Note The Power of Your Last Words

About this course

  • Free
  • 20 lessons
  • 0.5 hours of video content

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