Course curriculum

    1. Intro-Welcome and Course Goals

    2. M1L1V1- Key Terminology and Acronyms

    3. M1L1V2- IT Service Management

    4. M1L1V3-Importance of an IT Service Management solution

    1. M1L2V1- What defines a mature IT Service Management (ITSM) solution

    2. M1L2V2-Importance of Preparation and Planning

    3. M1L2V3- ITIL Incident_ Major Incident_ and Problem Management

    1. M1L3V1-Cost Savings from Preventing Cyber Attacks

    2. M1L3V2- Non-monetary impact on the business

    3. M1L3V3 - Understanding ROI for Cybersecurity Investments

    1. M2L1V1-SANS Institute-s Incident Response (IR) framework

    2. M2L1V2 Preparation and Identification

    3. M2L1V3-Containment and Eradication

    4. M2L1V4 - Recovery and Lessons Learned

    5. M2L1V5-Third-PartySupply Chain Incident Management

    1. M2L2V1 - What is NIST SP 800-61

    2. M2L2V2 Preparation

    3. M2L2V3-Incident Response

    4. M2L2V4 - Lessons Learned

    1. M2L3V1 - Document Management Standards

    2. M2L3V2 - Creation_ Storage and tracking of document

    3. M2L3V3- Monitoring and Maintenance processes and procedure

About this course

  • Free
  • 41 lessons
  • 3.5 hours of video content

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