Mastering Intentional Active Listening in the Global Workpla

Mastering Intentional Active Listening in the Global Workplace

In today’s noisy, fast-paced workplace, genuine attention is rare. This course breaks active listening into simple micro-behaviors to build trust, prevent conflicts, and align hybrid teams—master it in four practical modules.

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Course curriculum

1. Segment 00: Welcome to the Course: Course Overview
2. Segment 01: Welcome & Course Introduction and Goals
1. Segment 02: Module Overview & Definition
2. Segment 03: Why Active Listening Matters
3. Segment 04: Four Building Blocks of Active Listening
4. Segment 05: Passive vs. Active Demo
1. Segment 06: Facts–Feelings–Identity Framework
2. Segment 07: Three Levels of Listening: Internal, Focused, and Global
3. Segment 08: Practicing Three Conversations & Listening Depth
1. Segment 09: Question Types & Funnels
2. Segment 10: Appreciative Inquiry & Probing
3. Segment 11: Live Question Drill Demo
1. Segment 12: Assessing Your Listening Style
2. Segment 13: Bias Recognition & Mitigation
3. Segment 14: Setting 30 Day Micro Goals
4. Segment 15: Active Listening Skills: Definition and Examples-Indeed Career Guide
5. Segment 16: Hands-On-Learning: Personal Listening Transformation Plan
6. Segment 17: Foundations of Intentional Listening
1. Segment 18: Module Overview: Listening with Empathy and Inclusion
2. Segment 19: Using the Feel–Need–Offer Formula for Empathic Listening
3. Segment 20: Appreciative Listening Demo
4. Segment 21: Empathic vs. Reactive Demo
1. Segment 22: Trigger Self Audit
2. Segment 23: The Three Breath Reset
3. Segment 24: Micro Goal Integration
1. Segment 25: Listening Across Cultures
2. Segment 26: ESL & Neurodiverse Listening Cues
3. Segment 27: 5 Quick Checks for Inclusion
1. Segment 28: Crisis Listening Framework
2. Segment 29: Layoff Conversation Demo
3. Segment 30: Negotiation & Resistance Listening
4. Segment 31: Empathic Listening: Techniques, Benefits, and Tips– BetterUp Blog
5. Segment 32: Hands-On-Learning: Crisis Conversation Simulation
6. Segment 33 :Empathic & Inclusive Listening
1. Segment 34: Module Overview: Listening in a Remote and AI-Augmented World
2. Segment 35: Pre-Meeting Setup for Listening
3. Segment 36: In-Meeting Listening Cues
4. Segment 37: Post-Meeting Summaries & Signals
1. Segment 38: Thread Management Best Practices
2. Segment 39: Asynchronous Communication: The Power of Working Differently– Atlassian Blog
3. Segment 40: Tone Across Generations
4. Segment 41: Decode the Message: Tone & Intent Challenge
1. Segment 42: ChatGPT Live Demo: Summarize Meetings in Minutes
2. Segment 43: Tone Check Made Easy: Prompt Walkthrough
3. Segment 44: Comparing AI Outputs
1. Segment 45: AI Listening Risks
2. Segment 46: Privacy Checklist for AI Users
3. Segment 47: When to Say No to AI
4. Segment 48: Hands-On-Learning: Hybrid Meeting Optimization Challenge
5. Segment 49: Remote & AI Enhanced Listening
1. Segment 50Module Overview: Scaling Listening as a Strategic Skill
2. Segment 51: The Trust Loop
3. Segment 52: Listening in the GROW Coaching Model
4. Segment 53: Scaling Listening Through Rituals
1. Segment 54: Listening Metrics Overview
2. Segment 55: Using the Dashboard Template
3. Segment 56: Acting on Listening Signals
1. Segment 57: Stakeholder Listening Map
2. Segment 58: Customer Escalation Debrief Lab
3. Segment 59: Listening for Outsight
1. Segment 60: Reading Energy in the Room
2. Segment 61: Intuitive Listening Practice
3. Segment 62: When to Trust Intuition
4. Segment 63: Active Listening: Using Listening Skills to Coach Others
5. Segment 64: Hands-On-Learning: Leadership Listening Audit & Quick Wins
6. Segment 65: Strategic & Leadership Listening
1. Segment 66: Course Wrap-up Video
2. Segment 67: Project: Listening Challenge: Implementation

About this course

Free
68 lessons
4 hours of video content

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Mastering Intentional Active Listening in the Global Workplace

Course curriculum

Module 1: Course Introduction

Module 2: Active Listening Fundamentals

Module 3: Three Conversations & Listening Levels

Module 4: Questioning for Clarity & Insight

Module 5: Self Audit & Bias Awareness

Module 6: Empathic Response Formula

Module 7: Emotional Triggers & Self-Regulation

Module 8: Inclusive & Cross-Cultural Listening

Module 9: Listening in Crisis & High Stress Moments

Module 10: Virtual Meeting Tactics

Module 11: Asynchronous Channels & Tone Management

Module 12: AI Enabled Listening Workflow

Module 13: Listening Ethics & Data Privacy in AI

Module 14: Listening as a Leadership Multiplier

Module 15: QuickStart Listening Dashboard

Module 16: Stakeholder & Customer Listening

Module 17: Intuitive & Energy Based Listening

Module 18: Course Conclusion

About this course

Discover your potential, starting today