Course curriculum

    1. Segment 00 - Reading : Welcome to the Course: Course Overview

    2. Segment 06 - Reading : ServiceNow Basics

    3. Segment 07 - Hands-On-Learning: Creating a Basic Incident Workflow in ServiceNow

    1. Segment 11 - Reading : AI in ITSM: Revolutionizing IT Service Management

    2. Segment 12 - Hands-On-Learning: Building a Virtual Agent Use Case in ServiceNow

    1. Segment 15 - Reading : Building a Scalable and Flexible ITSM Ecosystem

    2. Segment 16 - Hands-On-Learning: Build and Monitor an End-to-End AI-Enhanced Change Management Workflow

    3. Segment 20 - Project: Designing an AI-Powered ITSM Workflow in ServiceNow

About this course

  • Free
  • 8 lessons
  • 0 hours of video content

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